Customer Team Coordinator - BeNeLux & France
We’ve taken on a great challenge: To reinvent the office furniture industry. Our vision is to integrate circularity into the workplace of the future and demonstrate how it can benefit individuals, design, business practices, and the environment.
How we will achieve this: Our fully integrated service covers everything from initial workspace design, installation, adapting layouts, to the repair and replacement of all our “better-than-new” pieces. All this to ensure a workspace continuously maximises its impact without compromising on its benefits for people, business, or the planet.
Who we are: NORNORM is a start-up with backing from one of the largest players in the furnishing industry. We are developing a sustainable and subscription-based solution for furnishing future workplaces and have started rolling out our service across Europe. We have offices in Copenhagen, Amsterdam, Stockholm, London and Berlin.
We are looking for: Ambitious and flexible candidates that want to grow with us and are not afraid to explore the outer edges of their capabilities. In return, we offer a fast-paced environment where initiative and willingness to take risks are encouraged and supported. Come and join our growth journey!
The role
We are looking for an Customer Team Coordinator to join our Customer Team for an exciting and developing experience in our Amsterdam office. As an Customer Team Coordinator at NORNORM, you will become a vital part of our Customer Team and support the team with implementations and customer relations.
Your main responsibilities include:
Assisting the Customer Team with flexible services ( e.g. advising customers who require functional changes to the installed design solutions).
Assisting the Customer Team in customer outreach prioritization, mapping our customer portfolio, assisting in outreach activities.
Supporting the Customer Team with daily administrative tasks in our CRM systems.
On the short-to-medium term you will also be taking on new customer accounts, which you will manage from end-to-end, with a strong focus on retention and increasing the revenue per customer.
You will also be expected to:
Manage several projects simultaneously and prioritize accordingly.
Identify improvements in our ways of working.
Support (where needed) on other tasks, including marketing & event initiatives, supporting with project installations, and assist with ongoing development initiatives.
About you:
You are recently graduated, ideally with a background in business, law, hospitality and / or spatial design.
You are already based in Amsterdam / within commuting range from Amsterdam, and you speak Dutch fluently - both are non-negotiable.
You thrive in a startup with a fast-paced environment and enjoy using your problem-solving skills when facing challenges.
In addition, we value the following qualifications and competencies:
A can-do mentality and proactive approach to tasks
Strong attention to detail
Excellent communication skills
Persistence and a positive attitude
Ability to work in an organized and structured manner, consistently meeting deadlines
Fluency in both Dutch and English is a hard requirement
Fluency in French and / or Spanish would be an advantage
Interest in office space design and circular business models would be an advantage
While previous experience is not required, any prior experience in a client facing role will be considered an advantage
Additionally, we are seeking someone who is highly organized and structured in their approach to work, as this quality is essential for success in this role.
What we offer you:
A challenging role at a fast growing company, with room for personal and professional development.
Responsibility from Day 1 in an ambitious & sustainable high-growth start-up.
Access to our modern office in Amsterdam.
An experienced and diverse team (serial entrepreneurs, furnishing industry experts, creative designers, logistics rockstars, and former management consultants).
Competitive salary for a junior / entry level role: €3000 gross (excl. 8% holiday allowance) + team-based bonus scheme.
If you are driven, determined and want to grow within an exciting startup, this role is for you. Come and join us!
- Department
- Region - Benelux
- Locations
- Amsterdam
- Remote status
- Hybrid
Colleagues
Amsterdam
Our success depends on a strong corporate culture
We’ve taken on a great challenge: to re-invent the furniture industry.
Our mission is to create millions of workspaces that inspire people to do the best work of their lives. And we want our customers to experience that everything we do simply works.
Our success will depend partly on external factors, such as market maturity and competitors. But our success will also depend on the corporate culture we manage to build.
We define culture as “the beliefs, attitudes and behaviours that determine how we interact as colleagues and as business partners”.
Our KEY CULTURAL ASPIRATIONS are:
- Attracting and keeping highly talented and effective individuals who find that their time at NORNORM is time well spent.
- Teamwork fuelled by the synergy that comes from constructive contributions between passionate and skilled people who actively seek out each the perspectives of each other.
- Having the courage and stamina to be a game changer in the furniture industry.
OUR CORE VALUES are described as follow:
WE CARE
WE DARE
WE DO
WE MAKE SIMPLE - EASY
You will help shape our culture. There is work to be done every single day by all of us to continuously build a strong and positive culture. Every person who joins us helps to shape and evolve the culture further.
About NORNORM
Our vision for the workplace of the future is simple: integrate circularity into its foundation and demonstrate how it can benefit individuals, design, business practices and the environment.
Our fully integrated service covers everything from initial workspace design, installation, continuously adapting layouts, to the repair and replacement of all our "better-than-new" pieces. All this to ensure a workspace continuously maximises impact without compromising on it's benefits for people, your business or the planet.