Working Student – Customer Success Coordinator (20 hours/week) - Berlin
NORNORM is a fast-growing circular scale-up redefining the workspace industry through a subscription model that’s better for people, businesses, and the planet.
We are looking for a Working Student Customer Success Coordinator to join our Berlin team (approx. 20 hours per week). This role is ideal for a student who wants real responsibility, commercial exposure, and hands-on experience in a fast-growing international company alongside their studies. Your main task will be to support both onboarding and ongoing customer management in one of our key markets.
Your responsibilities
You will support the German Customer Team in ensuring that our customers feel supported from day one and continuously see value in our solution.
Your tasks will include:
Supporting onboarding of new customers in the German market
Preparing internal documentation and customer overviews
Assisting with customer changes (workspace adjustments, expansions etc.)
Preparing materials and data needed for customer discussions and decisions
Supporting the preparation of customer contracts, addendums, and change documentation
Helping monitor customer health and identify potential retention or expansion opportunities
Coordinating internal processes between Customer Success, Operations and Finance
Communicating with various stakeholders – from office managers to decision-makers
This role is built for you if you:
Are currently enrolled in a relevant degree (e.g. Business, Economics, Communication or similar)
Can work approximately 20 hours per week in Berlin
Speak English fluently. German is a strong plus
Enjoy working in a hands-on role and supporting operational processes
Work quickly and reliably while keeping a strong attention to detail
Are commercially curious and interested in how companies grow
Feel comfortable communicating with different stakeholders, from office managers to decision-makers
Take ownership and thrive in a dynamic startup environment
Why join NORNORM?
Because this is a real growth opportunity - even as a student.
You’ll gain:
Hands-on commercial experience in a high-growth scale-up
Exposure to customer strategy and business development
A high-trust culture where initiative is valued
Practical insight into scaling a circular business in the German market
Joining NORNORM means becoming part of a company that combines commercial ambition with real impact.
Please note: This is primarily an on-site position in Berlin with limited remote flexibility.
- Department
- Region - DACH
- Locations
- Berlin
Berlin
Our success depends on a strong corporate culture
We’ve taken on a great challenge: to re-invent the furniture industry.
Our mission is to create millions of workspaces that inspire people to do the best work of their lives. And we want our customers to experience that everything we do simply works.
Our success will depend partly on external factors, such as market maturity and competitors. But our success will also depend on the corporate culture we manage to build.
We define culture as “the beliefs, attitudes and behaviours that determine how we interact as colleagues and as business partners”.
Our KEY CULTURAL ASPIRATIONS are:
- Attracting and keeping highly talented and effective individuals who find that their time at NORNORM is time well spent.
- Teamwork fuelled by the synergy that comes from constructive contributions between passionate and skilled people who actively seek out each the perspectives of each other.
- Having the courage and stamina to be a game changer in the furniture industry.
OUR CORE VALUES are described as follow:
WE CARE
WE DARE
WE DO
WE MAKE SIMPLE - EASY
You will help shape our culture. There is work to be done every single day by all of us to continuously build a strong and positive culture. Every person who joins us helps to shape and evolve the culture further.
About NORNORM
Our vision for the workplace of the future is simple: integrate circularity into its foundation and demonstrate how it can benefit individuals, design, business practices and the environment.
Our fully integrated service covers everything from initial workspace design, installation, continuously adapting layouts, to the repair and replacement of all our "better-than-new" pieces. All this to ensure a workspace continuously maximises impact without compromising on it's benefits for people, your business or the planet.