Implementation Manager (Operations)
Drive end-to-end on-site installations for the DACH region in close collaboration with internal teams and external installation partners.
NORNORM is a fast-growing circular scale-up redefining the workspace industry through a circular subscription model that’s better for people, businesses, and the planet.
At NORNORM, we’re not just implementing new products - we’re also recirculating them. That means our operations don’t stop after delivery: we manage the full lifecycle, bringing products back, refurbishing or reallocating them, and sending them to the next customer. .
This makes the Implementation Partner role truly unique compared to most B2B companies
The Role
As our new Implementation Manager (Operations), you will join our German team based in Berlin and take end-to-end ownership of customer implementations across the DACH region. You will plan, coordinate, and deliver installation projects in close collaboration with internal teams and external installation partners.
This is a hands-on, execution-focused role combining project and operations management with on-site leadership. You will act as the operational lead, make timely decisions under pressure, and ensure projects are delivered on time, within scope, and to NORNORM’s quality standards. You will also be a part of the global implementation group, sharing and building best practices.
Your responsibilities
On-site execution & leadership (1–2 days per week): Lead on-site delivery with installation partners and internal teams. Ensure quality and safety standards, provide clear direction where adjustments are required, and make timely decisions to keep projects on track.
Project planning & delivery: Plan and manage end-to-end installation projects, including timelines, resources, and coordination across internal teams and external partners.
Stakeholder coordination & communication: Act as the main point of contact for installation partners and internal stakeholders, ensuring clear communication, alignment, and effective issue resolution.
Quality, risk & issue management: Ensure installations meet agreed specifications and quality standards, identify risks early, and find solutions when a problem occurs.
Performance tracking & improvement: Track key KPIs related to delivery, cost, and customer satisfaction, and use insights to improve processes and partner performance.
Skills & experience
Solid experience in project or operations management within an execution-heavy environment involving physical goods and on-site delivery (e.g. installation, logistics, warehousing, or similar).
Proven experience managing complex projects with multiple stakeholders.
Strong technical and hands-on understanding of installations or craftsmanship, enabling you to assess quality, challenge solutions, and guide on-site teams.
German (native level) and fluent English.
Personal traits
Practical and solution-focused, with a strong operational mindset
Action-oriented, making decisions and following through
Clear and straightforward communicator, easy to work with and able to push back when needed in a constructive way
About NORNORM
NORNORM operates in a large and traditional industry that is undergoing meaningful change, with the DACH region as a key priority. As part of our Berlin-based team, you will play a direct role in improving how we deliver projects on the ground.
Backed by a strong industrial partner in the furniture industry and experienced growth equity investors, we operate from our Berlin hub and support customers and projects across the DACH region in a dynamic, execution-focused environment.
You will join a hands-on and collaborative team that values ownership, reliability, and clear ways of working. We work with a give-and-get mindset: when you take responsibility, contribute ideas, and deliver results, you are trusted with greater responsibility and opportunities to grow.
This role is office-first: We value flexibility, but we believe strongly in the energy, collaboration, and fast learning that comes from being part of a high-performing sales floor. Being together accelerates development, boosts motivation, and ensures that our outbound engine runs at full speed.
Please note that we unfortunately do not offer relocation support or visa sponsorship. An existing permission to work in the EU is therefore a mandatory requirement.
- Department
- Region - DACH
- Locations
- Berlin
- Remote status
- Hybrid
Berlin
Our success depends on a strong corporate culture
We’ve taken on a great challenge: to re-invent the furniture industry.
Our mission is to create millions of workspaces that inspire people to do the best work of their lives. And we want our customers to experience that everything we do simply works.
Our success will depend partly on external factors, such as market maturity and competitors. But our success will also depend on the corporate culture we manage to build.
We define culture as “the beliefs, attitudes and behaviours that determine how we interact as colleagues and as business partners”.
Our KEY CULTURAL ASPIRATIONS are:
- Attracting and keeping highly talented and effective individuals who find that their time at NORNORM is time well spent.
- Teamwork fuelled by the synergy that comes from constructive contributions between passionate and skilled people who actively seek out each the perspectives of each other.
- Having the courage and stamina to be a game changer in the furniture industry.
OUR CORE VALUES are described as follow:
WE CARE
WE DARE
WE DO
WE MAKE SIMPLE - EASY
You will help shape our culture. There is work to be done every single day by all of us to continuously build a strong and positive culture. Every person who joins us helps to shape and evolve the culture further.
About NORNORM
Our vision for the workplace of the future is simple: integrate circularity into its foundation and demonstrate how it can benefit individuals, design, business practices and the environment.
Our fully integrated service covers everything from initial workspace design, installation, continuously adapting layouts, to the repair and replacement of all our "better-than-new" pieces. All this to ensure a workspace continuously maximises impact without compromising on it's benefits for people, your business or the planet.
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